IT Services

Remote Infrastructure Management & IT Solutions

Our focus is on reducing incremental IT spends, enhancing incremental business benefits and delivering a rich ROI at the lowest TCO.

CIOs today face the challenge of providing high-quality services while reducing their costs. Using remote services to complement in-house IT staff is one potential solution.
70%
of IT support can be performed remotely
10 to 50%
labor cost reduction
3 to 30%
overall net savings
80%
of Datacenter activities can be done remotely

The potential benefits that the remote model offers would make the organization more nimble, freeing space for more strategic planning and enhancing the core competency.

Benefits of Remote Infrastructure Management

  1. Includes comprehensive monitoring and management solutions for server, storage, network and middleware

RIM Services Snapshot

Remote infrastructure management involves managing the entire gamut of IT from a remote center with all the necessary technology and expertise

Remote center

  • Servers
  • Storage
  • Database
  • Network
  • Security
  • Email management
  • Desktop support
  • Service Help Desk
  • Production Support
  • Professional Services

What Services can be delivered remotely?

  1. Application monitoring and support
  2. Server monitoring and support
  3. Storage monitoring and management
  4. Network monitoring and management
  5. System monitoring and management
  6. Desktop monitoring and support
  7. Firewall, Routing configuration, support and management
  8. Capacity Planning
  9. Performance monitoring and tuning
  10. Incident, Problem and Change management
  11. Availability monitoring
  12. Back up scheduling and monitoring
  13. Recovery from back up failure
  14. Disaster Recovery planning and recommendation

The People Factor

Remote infrastructure management although runs on technology need people to manage, control and enhance its usage. A good remote center should invest on skilled manpower covering all the gamut of the service coverage.

Key Roles

  1. Systems Administrators
  2. Storage Administrators
  3. Network Administrators
  4. Database Administrators
  5. Security Administrators
  6. Service Desk Engineers

Required Certifications

  1. ITIL certification
  2. PMP certification
  3. CCNA certification
  4. CCNP certification
  5. CISA certification
  6. MCSE certification
  7. HP UX certification

Technology Infrastructure

Robust IT infrastructure designed for security, reliability, and scalability

  1. Dedicated servers, bandwidth, and maintenance

    Enterprise-grade server infrastructure with dedicated resources

  2. Secure access via Secure File Transfer Protocol (SFTP)

    Encrypted file transfer protocols for secure data exchange

  3. Virtual Private Network (VPN) between our facilities and client offices as needed

    Secure VPN connections for protected communications

  4. Unified Threat Management (UTM) for network security

    Comprehensive network security with UTM solutions

  5. Enterprise Endpoint Security Solution

    Advanced endpoint protection across all devices

  6. Active Directory Services and Centralized Domain Administration

    Centralized identity and access management

Transform Your IT Infrastructure

Let us help you reduce costs and improve efficiency with our remote IT management services

Contact Us Today